About our privacy policy
To help us achieve our goal of providing the highest quality products and services, we use information from our interactions with you and other customers, as well as from other parties. Because we respect your privacy, we have implemented procedures to ensure that your personal information is handled in a safe, secure, and responsible manner.
We have posted this privacy policy in order to explain our information collection practices and the choices you have about the way information is collected and used.
As we continue to develop our website and take advantage of advances in technology to improve the services we offer, this privacy policy likely will change. We therefore encourage you to refer to this policy on an ongoing basis so that you understand our current privacy policy.
What personal data we collect and why we collect it
Generally, you may browse the website without providing any personally identifiable information. However, we may ask you to provide personally identifiable information at various times and places on this website. In some cases, if you choose not to provide us with the requested information, you may not be able to access all parts of this website or participate in all of its features.
We receive and store any personally identifiable information you enter on the website, whenever you shop with Roof King — online, through our catalogs, or directly with the company, or information you give us in any other way, such as by subscribing to our catalogs, email, or mobile messaging. For example, we may collect the following personally identifiable information: your name, address, telephone number, mobile telephone number and email address. If you use a credit or debit card , we will also include your account number.
From your purchases and other interactions with us, we obtain information concerning the specific products or services you purchase or use.
When you visit this website, our web server automatically collects anonymous information such as log data and IP addresses, and may collect general information concerning your location. We may use the automatically collected information for a number of purposes, such as improving our site design, product assortments, customer service, and special promotions.
How we use the information we collect
We use the information we collect for various purposes, including:
- To complete your purchase transactions
- To provide the services you request
- To send you our catalogs and other offerings by mail
- To identify your product and service preferences, so we can notify you of new or additional products, services, and promotions that might be of interest to you.
- To notify you of product recalls or provide other information concerning products you have purchased
- To improve our merchandise selections, customer service, and overall shopping experience
Security
Personal information provided on the website and online credit card transactions are transmitted through a secure server. We are committed to handling your personal information with high standards of information security. We take appropriate physical, electronic, and administrative steps to maintain the security and accuracy of personally identifiable information we collect, including limiting the number of people who have physical access to our database servers, as well as employing electronic security systems and password protections that guard against unauthorised access. Our website uses encryption technology, like Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL encrypts ordering information such as your name, address, and credit card number. Please note that email is not encrypted and is not considered to be a secure means of transmitting credit card information.
You will receive promotional emails from us only if you have asked to receive them. If you do not want to receive email from Roof King or its affiliates you can click on the “Unsubscribe” link at the bottom of any email communication sent by us. Please allow us 3 business days from when the request was received to complete the removal, as some of our promotions may already have been in process before you submitted your request.
Contact forms
In our contact forms, we collect your name and email address only for the purpose of replying to your query or message. We do not store these details in our database and they are used only to send an automated email to us at info@theroofking.co.uk. We do not retain these details and we do not pass them to any third parties for any purpose whatsoever, unless you specifically request to enter into ongoing dialogue with us or become a customer.
Online Competitions
Our online competitions are created in order for us to collect marketing information and to offer an entry into a prize draw which will offer a product or service from Roof King to the winner. We may collect details such as your name, address, email address and telephone number along with asking you for permission to include you in our mailing list to receive our company newsletter which will contain promotional information and offers from time to time. We will not use these details for any other marketing purposes or for unsolicited contact without your express permission. We also will not share or pass on these details to any third parties outside our company.
Cookies
A “cookie” is a small data file stored by your Web browser on your computer or mobile device [hard drive]. It allows us to recognize your computer (but not specifically who is using it) upon entering our site by associating the identification numbers in the cookie with other customer information you have provided us. That customer information is stored on our secured database.
We do not make use of any third party cookies on our website – first party cookies are used only for the purposes of Google Analytics and tracking your IP address which is anonymous.
We may contract with third parties who may use cookies and collect information on our behalf or provide services such as credit card processing, shipping, promotional services, or data management. We call them our Customer Care Partners. These third parties are prohibited by our contract with them from sharing that information with anyone other than us or our other Customer Care Partners.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.
Analytics
We use Google Analytics to study our visitor statistics and make informed decisions about our website and where people like to visit or perhaps don’t stay long because the information doesn’t meet their expectations. This helps us to continually improve our website, but if you don’t want to be tracked (although no personal information is gathered other than your IP address), you can click the link below to opt out of analytics tracking.
[ga-optout text=”Disable Google Analytics”]
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
You can contact us requesting a full download of your personal data at info@theroofking.co.uk or send us a message here.
You also have the “right to be forgotten” – if we have a record of your personal details or an account with us either on or offline, you can request that we permanently delete your details from all our systems. If you would like us to remove your personal details permanently, please contact us at info@theroofking.co.uk or send us a message here.
Where we send your data
Roof King : All of the above information that we collect, as described above, may be shared among all Roof King departments including accounts, website management and sales.
Service Providers: We also may disclose information to outside companies that help us bring you the products and services we offer. For example, we may work with an outside company to: (a) manage a database of customer information; (b) assist us in distributing emails; (c) assist us with direct marketing and data collection; (d) provide us storage and analysis; (d) provide fraud prevention; and (e) provide other services designed to assist us in maximizing our business potential. We require that these outside companies agree to keep confidential all information we share with them and to use the information only to perform their obligations in our agreements with them.
Business Transitions: We may transfer or share a copy of personal information about you in the event that Roof King or one of its properties, affiliates, or subsidiaries goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets. You will be notified via email or prominent notice on our website prior to a change of ownership or control of your personal information, if your personal information will be used contrary to this policy. However, nothing in this Privacy Policy is intended to interfere with the ability of Roof King to transfer all or part of its business and/or assets to an affiliate or independent third party at any time, for any purpose, without any limitation whatsoever. Roof King specifically reserves the right to transfer or share a copy of personally identifiable information collected from its websites to the buyer of that portion of its business relating to that information.
Compliance with Law: We may provide access to information when legally required to do so, to cooperate with police investigations or other legal proceedings, to protect against misuse or unauthorized use of our website, to limit our legal liability, and to protect our rights or to protect the rights, property, or safety of visitors of this website or the public.
Our contact information
For any further information regarding our privacy policy or any other query, you can contact us at:
Our website address is: https://www.theroofking.co.uk.
Or contact us by telephone :
Tel: 0800 023 5284
Or 07960 102 093
You can email us at:
Additional information
How we protect your data
Our website is protected by a secure password system with associated brute force hacking prevention software installed.
We also run daily scans of our website to detect virus or malware injection and to detect any unauthorised changes to the code.